Terms of Use

The company under the trade name “OLVIOS EXPERIENCE P.C.” with GEMI number 186862007000 and registered seat at Marathonas Attica, 109 Chrisostomou Smirnis, zip code 19005 (email info@olviosexperience.com) (hereinafter the “Company”) manages this website. The use of the website is governed by these Terms of Use, which apply as is, without the possibility of modification by visitors.

1. Definitions 

In these Terms of Use, unless the context otherwise requires, the following words and expressions shall have the meanings set out below:

“Company” or “we” or “us” or “our” means the company operating under the trade name “OLVIOS EXPERIENCE P.C.” with GEMI (General Commercial Registry) number 186862007000, having its registered seat at 109 Chrisostomou Smirnis Street, Marathonas, Attica, 19005, Greece, and registered email address info@olviosexperience.com.

“Consumer” means a natural person who is acting for purposes which are outside his or her trade, business, craft or profession, as defined in Article 1(2) of Law 2251/1994 on the Protection of Consumers and Directive 2011/83/EU on consumer rights.

“Content” means all information, data, text, software, music, sound, photographs, graphics, video, messages, tags, interactive features, code, and other materials of any nature whatsoever that appear on, are made available through, or are otherwise accessible via the Website, whether posted, uploaded, transmitted or otherwise made available by the Company, its licensors, or by users.

“GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

“Greek Law” or “Hellenic Law” means the body of laws, regulations, presidential decrees, ministerial decisions and other legislative acts in force in the Hellenic Republic (Greece), including but not limited to the Greek Civil Code (Law 2250/1940), Law 2251/1994 on the Protection of Consumers, Law 2121/1993 on Copyright, Law 4481/2017 on Trademarks, and Law 4624/2019 implementing the GDPR.

“Intellectual Property Rights” means all intellectual and industrial property rights of any nature whatsoever, whether registered or unregistered, including but not limited to copyrights and related rights, database rights, trademark rights, design rights, patent rights, trade names, business names, domain names, rights in confidential information and trade secrets, and all other similar or equivalent rights subsisting now or in the future in any part of the world, together with the right to apply for registration of any such rights.

“Personal Data” means any information relating to an identified or identifiable natural person, as defined in Article 4(1) of the GDPR and Article 2(a) of Law 4624/2019.

“Terms of Use” or “Terms” means these terms and conditions governing the use of the Website, as amended from time to time in accordance with Section 9 (Amendment of Terms), together with any supplementary policies expressly incorporated by reference, including the Privacy Notice and Cookie Notice.

“Third Party” or “Third-Party” means any person, entity, website, application or service that is not the Company or the user, including but not limited to other users of the Website, external websites or applications accessible via hyperlinks, service providers, content licensors, and any other natural or legal person not party to the contractual relationship between the Company and the user.

“User” or “you” or “your” means any natural person or legal entity that accesses, browses, uses or attempts to use the Website, whether as a visitor, registered user, or in any other capacity, and regardless of whether such use is authorized or unauthorized.

“Website” or “this Website” means the internet website operated by the Company accessible at the domain https://olviosexperience.com/, together with all web pages, subdomains, mobile-optimized versions, mobile applications (if any), and any other digital platforms or interfaces through which the Company makes its services and content available to users, including all Content, features, functionality and services offered on or through such platforms.

2. Disclaimer

The Company takes all reasonable measures to provide users with a secure environment and to ensure that the information available on the Website is accurate, reliable and up-to-date. However, the Website and all content are provided on an “as is” and “as available” basis. Each user remains solely responsible for evaluating the accuracy, completeness and usefulness of any information, services or other content available on the Website, regardless of whether such content is provided by the Company or by a third party.

The Company makes reasonable efforts to ensure the maintenance and availability of the Website. However, the availability and performance of the Website may be affected by factors beyond the Company’s reasonable control, including but not limited to the user’s equipment and software, other communication networks, internet service provider performance, the number of concurrent users attempting to access the Website, or force majeure events. The Company reserves the right to modify, suspend or discontinue all or part of the Website at any time, with or without prior notice to users, for purposes including but not limited to maintenance, upgrades, security enhancements, or compliance with legal obligations.

The Company shall not be liable for any damage, loss or inconvenience resulting from circumstances beyond its reasonable control, including but not limited to: acts of God, telecommunications failures caused by third-party network operators, cyberattacks by external third parties, governmental actions, or the user’s own failure to maintain adequate security measures on their devices and systems.

The user acknowledges that communications over open networks such as the internet are inherently insecure and exposed to interception, interference and unauthorized access by third parties. It is the user’s responsibility to take all necessary technical precautions to protect their devices and data, including but not limited to maintaining updated antivirus and anti-malware software, installing current security patches for operating systems and browsers, and using secure connection methods where appropriate. For guidance on appropriate security measures, the user should consult their internet service provider or a qualified IT security professional.

To the fullest extent permitted by applicable law, and subject to the limitations set out below, the Company excludes all liability for indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, loss of business opportunities, loss of data, business interruption or reputational harm, arising from or in connection with the use of or inability to use the Website, even if the Company has been advised of the possibility of such damages.

Nothing in these Terms of Use excludes or limits the Company’s liability for any liability that cannot lawfully be excluded or limited under applicable Hellenic or European Union law.

If you are a consumer within the meaning of Law 2251/1994, your statutory rights under Hellenic consumer protection legislation are not affected by these Terms of Use. In the event of any conflict between these Terms and your statutory consumer rights, your statutory rights shall prevail.

3. Third-Part Sites 

The Website may contain hyperlinks to third-party websites, applications or online services that are not owned, controlled or operated by the Company. The provision of such hyperlinks is for the user’s convenience and information only and does not constitute an endorsement, recommendation or warranty by the Company of the third-party website, application or its content.

The Company exercises reasonable care in selecting external links at the time they are published on the Website. However, the Company has no control over the content, availability, privacy practices or terms of use of any third-party website or application, and assumes no responsibility for monitoring or reviewing such third-party resources. The Company bears no responsibility for any damage, loss or inconvenience that may arise from the user’s access to, use of, or reliance upon any third-party website, application or content accessible through hyperlinks on this Website. Users access and use third-party websites and applications entirely at their own risk and remain solely responsible for evaluating the accuracy, completeness and usefulness of any information or services obtained from such third-party sources.

The Company reserves the right to remove, modify or disable any hyperlink on the Website at any time and at its sole discretion, without prior notice or explanation.

The presence of a hyperlink on this Website does not imply that the operator of the linked website has authorized the Company to include such hyperlink or that there exists any commercial, employment or other relationship between the Company and the operator of the linked website.

4. Intellectual Property and Permitted Use

All content available on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, distinctive titles, trademarks, service marks, trade names, designs and the overall “look and feel” of the Website, is the exclusive property of the Company or its licensors and is protected by Greek, European Union and international laws governing intellectual property and industrial property rights, including but not limited to Laws 2121/1993, 4481/2017, 4072/2012, Regulation (EU) 2017/1001 on the European Union trade mark, and relevant international conventions.

The trademarks, service marks, trade names, logos and other distinctive signs displayed on the Website, whether registered or unregistered, are the exclusive property of the Company or third-party rights holders who have authorized their use. The appearance of such marks on the Website does not grant to users, either expressly or by implication, any license, right or authorization to use such marks. Any unauthorized use of the Company’s trademarks or other distinctive signs may constitute trademark infringement and unfair competition under Greek law and may give rise to civil and criminal liability.

Users are permitted to view, download and print individual pages or sections of the Website content exclusively for personal, non-commercial use, provided that all copyright notices, trademark designations and other proprietary notices are retained and remain intact on all copies. This limited permission does not extend to any commercial use, reproduction for distribution, modification, public display, public performance, or creation of derivative works.

Except as expressly permitted above for lawful personal use, the following activities are strictly prohibited without the prior written consent of the Company or the relevant rights holder: reproduction, duplication, copying, downloading in bulk, resale, redistribution, republication, uploading to other servers or websites, communication to the public, transmission, broadcast, modification, adaptation, translation, creation of derivative works, reverse engineering, decompilation, disassembly, data mining, scraping or extraction using automated tools, framing, mirroring, or any other exploitation of the Website content by any means or in any form.

Users are also prohibited from removing, obscuring or altering any copyright notices, trademark designations, watermarks, digital rights management measures or other proprietary markings on the Website content, or from misrepresenting to the public the source, origin, authorship or ownership of the Website content.

Any use of the Website content for commercial purposes, or any use that exceeds the scope of the personal use exception expressly set out above, requires the prior written authorization of the Company. Requests for such authorization should be directed to info@olviosexperience.com.

Violations of these intellectual property provisions may result in immediate termination of the user’s access to the Website and may expose the user to civil liability for damages and injunctive relief, as well as criminal prosecution under applicable Hellenic law. 

5. Personal Data Protection 

The Company collects and further processes the personal data of users during their visit to the Website, in accordance with the national and Union legislation on personal data protection and in particular Regulation (EU) 2016/679 (hereinafter referred to as the “GDPR”), the relevant case law of the CJEU, Hellenic Law 4624/2019 as well as the acts (Decisions, Directives and Opinions) of the Hellenic Data Protection Authority. For more information regarding the collection and further processing of users’ personal data by the Company, the user can refer to the Data Protection Notice, which is posted on this Website.

When users browse the website, certain necessary information related to the traffic of the application may be collected, such as the Internet Protocol (IP) address and the type of browser used by the user, etc. For more information on the use of cookies on the website, the user can refer to the Website’s Cookie Notice.

6. User obligations and Prohibited Conduct

All users are required to use the Website in accordance with these Terms of Use and in compliance with all applicable laws, regulations and generally accepted standards of online conduct. Users must act in good faith and in accordance with the principles of fair dealing as derived from Greek, European Union and international legal frameworks.

In particular, when accessing and using the Website, users are obliged to comply with the following requirements:

Users must use the Website content in a manner that respects the rights of third parties, including but not limited to intellectual property rights, personality rights, privacy rights, and other individual and collective rights recognized under Greek and European Union law. Users must not post, transmit or otherwise make available through the Website any content that is defamatory, obscene, harassing, threatening, abusive, hateful, discriminatory or otherwise unlawful or that violates the rights of any person or entity.

Users must not misrepresent or conceal the origin, authorship or source of any Website content, and must not engage in any conduct that may damage, tarnish or otherwise harm the business reputation, goodwill or distinctive identity of the Company or its trademarks.

Users must not upload, post, transmit, distribute or otherwise make available through the Website any software, files, code or materials that contain viruses, Trojan horses, worms, time bombs, corrupted files, malware, spyware or any other computer code, files or programs designed to interrupt, destroy, limit or adversely affect the functionality of any computer software, hardware, network or telecommunications equipment, or that may compromise the security of the Website or interfere with other users’ access to and enjoyment of the Website.

Users must not engage in any activity that imposes an unreasonable or disproportionately large load on the Website’s infrastructure, including but not limited to denial-of-service attacks, automated scraping or harvesting of content, or any other conduct that may impair the availability or performance of the Website for other legitimate users.

In the event that a user breaches any of these obligations or any other provision of these Terms of Use, the Company reserves the right to take appropriate remedial action, including but not limited to restricting, suspending or permanently terminating the user’s access to the Website, removing or disabling any offending content, reporting the violation to relevant law enforcement or regulatory authorities, and pursuing all available legal remedies.

Users who breach these Terms of Use shall be liable to the Company for any direct and reasonably foreseeable damage or loss that the Company suffers as a direct result of such breach, including but not limited to costs incurred in investigating and remedying the breach, reputational harm that can be objectively demonstrated and quantified, and legal costs incurred on a reasonable and proportionate basis. The Company reserves the right to pursue claims for damages through the competent courts. Any liability for damages is subject to the principles of Greek law governing causation, foreseeability and mitigation of loss. Users will not be liable for indirect, remote or unforeseeable consequences of their breach, or for losses that the Company could have reasonably avoided through its own mitigation efforts..

7. Dispute Resolution

These Terms of Use are governed by and shall be construed in accordance with the substantive laws of the Hellenic Republic (Greece), without regard to its conflict of law provisions or principles that would require or permit the application of the laws of any other jurisdiction.

Subject to the consumer protection provisions set out in Section 7.3 below, any dispute, controversy, difference or claim arising out of, relating to or in connection with these Terms of Use, including any question regarding their existence, validity, interpretation, performance, breach, termination or enforceability, shall be subject to the exclusive jurisdiction of the competent courts of Athens, Greece.

If you are a Consumer within the meaning of Law 2251/1994 and you are habitually resident in Greece or another Member State of the European Union, the jurisdiction clause in Section 7.2 does not affect your right to bring proceedings before:

(a) the court of the place where you are domiciled or habitually resident; or

(b) any other court having jurisdiction under the applicable national rules of civil procedure or European Union law, including Council Regulation (EU) No 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (the Brussels I Regulation, recast).

This jurisdiction clause is without prejudice to any mandatory consumer protection provisions under Greek or European Union law that grant Consumers the right to sue in the courts of their domicile, habitual residence, or other forum provided by law.

The Company is committed to resolving disputes with users in a fair, efficient, transparent and cost-effective manner. Before initiating any formal legal proceedings or invoking any formal dispute resolution mechanism, users are strongly encouraged to first contact the Company directly at info@olviosexperience.com, providing a clear written description of the dispute, the relief or remedy sought, and any relevant supporting documentation.

Upon receipt of such notice, the Company undertakes to acknowledge the complaint within seven (7) working days and to engage in good-faith negotiations with the user with a view to achieving an amicable resolution of the dispute within a reasonable timeframe, typically not exceeding thirty (30) calendar days from the date of the Company’s acknowledgment, unless the complexity of the dispute reasonably requires additional time.

The Company’s willingness to engage in informal dispute resolution does not constitute an admission of liability, a waiver of any substantive or procedural rights or defences, or a waiver of any applicable limitation periods.

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes (the “ODR Regulation”), the European Commission has established an Online Dispute Resolution (ODR) platform to facilitate the out-of-court settlement of disputes concerning contractual obligations arising from online sales or service contracts between consumers and traders established in the European Union.

If you are a Consumer habitually resident in the European Union and you wish to resolve a dispute with the Company arising from a purchase or transaction made through this Website, you may access the EU ODR platform at the following address:

https://ec.europa.eu/consumers/odr

The ODR platform is available in all official languages of the European Union and provides a single point of entry for consumers and traders to submit complaints and to find an appropriate alternative dispute resolution (ADR) body to handle their dispute.

The Company’s email address for the purposes of the ODR platform is: info@olviosexperience.com

Please note that the use of the ODR platform is voluntary and does not replace or limit your right to seek redress through the competent courts or through other dispute resolution mechanisms provided under Greek or European Union law. Submission of a complaint through the ODR platform does not suspend or interrupt any statutory limitation periods for bringing legal proceedings.

The Company is not obliged to participate in alternative dispute resolution procedures before any particular ADR body, except where such obligation arises under applicable sectoral legislation or where the Company has expressly committed to do so. However, the Company will consider in good faith any proposal from a Consumer to resolve a dispute through a certified ADR body or through mediation, and will endeavour to cooperate with such procedures where appropriate and proportionate to the nature and value of the dispute.

Should any provision of these Terms of Use be held by a court of competent jurisdiction or an arbitral tribunal to be invalid, void, illegal, unenforceable or contrary to public policy, such finding shall not affect the validity, legality or enforceability of the remaining provisions of these Terms of Use.

The invalid, void, illegal or unenforceable provision shall be deemed severed from these Terms of Use, and the remaining provisions shall continue in full force and effect and shall be binding upon the parties to the maximum extent permitted by applicable law.

Where feasible and permitted by law, the invalid, void, illegal or unenforceable provision shall be replaced or modified by a valid, legal and enforceable provision that most closely approximates the economic, commercial and legal intent and effect of the original provision, or by such provision as the competent court or arbitral tribunal determines to be appropriate in the circumstances.

No failure or delay by the Company in exercising any right, power or remedy under these Terms of Use, and no single or partial exercise of any such right, power or remedy, shall constitute a waiver of that or any other right, power or remedy, nor shall it preclude or restrict any further exercise of that or any other right, power or remedy.

No waiver by the Company of any breach of these Terms of Use by a user shall be deemed to be a waiver of any subsequent or continuing breach of the same or any other provision.

Any waiver by the Company of any provision of these Terms of Use or any right or remedy hereunder must be expressly stated in writing, signed by an authorized representative of the Company, and shall be effective only to the extent specifically set out in such written waiver.

8. Withdrawal Rights, Cancellation Policy and Tour Terms

8.1 Right of Withdrawal 

In accordance with Article 3e of Law 2251/1994 on consumer rights, consumers generally have the right to withdraw from distance contracts and off-premises contracts concluded online or remotely within fourteen (14) calendar days without giving any reason and without incurring any costs.

For contracts concluded online or by other means where the consumer and the Company are not simultaneously physically present (distance contracts), the withdrawal period begins from the date of conclusion of the contract for services.

The aforementioned right of withdrawal does NOT apply to contracts for the provision of leisure services where the contract provides for a specific date or period of performance.

Because the Company’s archeological site tours are leisure and cultural services provided on specific scheduled dates and times, consumers who book these tour services are exempt from the standard 14-day withdrawal right under Article 3(ib) of Law 2251/1994.

The exemption recognizes that leisure and cultural tour services scheduled for specific dates involve:

• Time-sensitive reservations with licensed tour guides and cultural site authorities,
• Limited capacity allocations that cannot be resold once bookings are confirmed,
• Coordination with third-party providers (licensed guides, transportation providers, archeological site authorities, museums),
• Advance payments to secure official permits and entry tickets to controlled-access cultural heritage sites.

8.2 Application to the Company’s Archeological Tour Services

The Company’s services consist of organizing and providing guided cultural experiences at Hellenic archeological and historical sites, including but not limited to:

Guided Tours: Professional guided tours of archeological sites, historical monuments, museums and cultural heritage locations throughout Greece, including but not limited to the Acropolis of Athens, Ancient Delphi, Knossos Palace, Ancient Olympia, Ancient Corinth, Mycenae, Epidaurus, the Parthenon, the Acropolis Museum, and other UNESCO World Heritage Sites and protected cultural monuments.

Transportation Services: Where included in the tour package, round-trip or one-way transportation by air-conditioned coach, minibus, or other vehicles between designated meeting points and the archeological sites, as well as inter-site transfers for multi-site tours.

Cultural Experiences: Specialised thematic tours focusing on particular historical periods, archaeological techniques, mythology, ancient Greek civilization, Byzantine heritage, or other cultural and educational themes, delivered by expert guides with qualifications in archaeology, history, art history, or related disciplines.

Educational Components: Interpretive services, educational materials, audio-visual presentations, hands-on workshops (where permitted by site authorities), and other value-added educational services designed to enhance understanding and appreciation of Greece’s cultural heritage.

Ancillary Services: Where specified in the tour description, provision of entry tickets to archeological sites and museums, traditional Greek meals or refreshments at local establishments, wine tastings at historical vineyards, visits to traditional craft workshops, or other experiences that complement the archeological tour.

Because these tour services are provided on specific scheduled dates and at specific times that are agreed upon and communicated to the consumer at the time of booking, and because their performance is dependent upon:

• The availability of licensed professional tour guides holding valid permits from the Hellenic Ministry of Culture,
• Advance reservation of entry permits and time-slot allocations at archeological sites with controlled daily visitor capacity,
• Weather-dependent access to certain outdoor sites and monuments,
• Coordination with site authorities, museums, and cultural institutions operating to fixed schedules,
• Compliance with regulations of the Hellenic Ministry of Culture and Sports regarding group size, visit duration, and site conservation requirements.

8.3 Applicable Consumer Rights 

Furthermore, consumers retain all other mandatory rights under Greek and European Union consumer protection law, including:

Pre-Contractual Information Rights: Before any contract is concluded, the Company shall provide comprehensive and accurate information about the tour services, including:

• Complete itinerary with detailed description of visited sites and monuments,
• Start time, meeting point with precise address and directions, and estimated duration,
• Scheduled stops, breaks, and ancillary activities,
• Language(s) in which the tour will be conducted,
• Qualifications and expertise of the tour guide,
• Physical accessibility requirements and fitness level recommendations,
• What is included (entry tickets, transportation, meals, etc.) and what is excluded,
• Total price including all taxes, fees, and the Company’s service charge
• Group size (minimum and maximum participants),
• Weather contingency plans and alternative arrangements,
• Payment terms and accepted methods of payment,
• Cancellation policy with clear schedule of applicable cancellation fees,
• Contact information for customer support and emergency assistance.

Transparency and Fair Pricing: All prices shall be clearly stated and must include all mandatory costs. The Company must inform consumers of any optional extras (such as extended tours, additional site visits, upgraded transportation, or specialized workshops), their cost, and whether they can be purchased separately or only as part of the tour package. Hidden fees, last-minute surcharges, or unjustified price increases are prohibited.

Protection Against Unfair Contract Terms: Any term in the present that creates a significant imbalance in the parties’ rights and obligations to the detriment of the consumer, contrary to the requirement of good faith, is prohibited and void under Article 2 of Law 2251/1994. This includes, for example, clauses that would allow the Company to unilaterally change the tour itinerary without valid reason or to charge disproportionate cancellation fees.

Right to Cancel Subject to Cancellation Fees: Although you do not have a “cooling-off” withdrawal right, they retain the contractual right to cancel their booking at any time before the scheduled tour date, subject to the payment of reasonable and proportionate cancellation fees as set out in the contract and communicated clearly at the time of booking.

The Company’s cancellation policy must:

• Specify the cancellation fees or charges applicable at different time intervals prior to the tour date (e.g., more than 7 days before, 3-7 days before, 24-72 hours before, less than 24 hours before)
• Be proportionate to the actual costs and losses incurred by the Company (such as non-refundable payments to site authorities, guide fees, vehicle reservations)
• Not impose excessive penalties that would be deemed abusive under consumer protection law
• Be clearly communicated to the consumer before the contract is concluded

Right to Remedies for Non-Performance or Poor Quality: If the Company fails to provide the tour services as contracted, or if the services provided are of a quality substantially lower than what was promised in the tour description, marketing materials, or contract, the consumer has the right to demand remedies, including:

• Immediate corrective action during the tour (e.g., providing a qualified replacement guide if the scheduled guide fails to appear),
• Price reduction proportionate to the deficiency in service quality,
• Contract termination and refund of the tour price if the deficiency is substantial and cannot be remedied,
• Compensation for damages in cases of serious breach.

These rights are recognized under the general principles of Hellenic Civil Code, Articles 345-374 and consumer protection legislation.

Right to Accurate Information and Prohibition of Misleading Practices: The Company is strictly prohibited from engaging in misleading commercial practices under Part II of Law 2251/1994 implementing Directive 2005/29/EC on unfair commercial practices. This means the Company must not:

• Make false or exaggerated claims about the historical significance, UNESCO status, or unique access to archeological sites
• Use misleading images or descriptions that do not accurately represent the tour experience
• Falsely claim that a tour is “exclusive,” “private,” or “limited access” if this is not the case
• Misrepresent the qualifications, credentials, or expertise of tour guides
• Create a false impression of urgency (e.g., “only 2 spots left!”) to pressure consumers into immediate booking

Right to File Complaints and Seek Redress: Consumers retain all rights to:

• File complaints with the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr)
• Lodge complaints with the General Secretariat for Consumer Affairs (www.efpolis.gr)
• Report the Company to the Hellenic Tourism Organization (EOT) if the Company holds a tour operator license
• Seek redress through the courts or through alternative dispute resolution mechanisms as described in Section 7 of these Terms
• Access the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

8.4 Recommended Consumer Protections

Although you do not have a statutory right of withdrawal for tour services scheduled for specific dates, the Company recommends that you consider the following measures to protect your interests:

Travel Insurance: Consumers are strongly advised to purchase comprehensive travel insurance that covers cancellation for unforeseen events such as:

• Sudden illness or injury preventing travel
• Family emergencies requiring cancellation
• Transportation disruptions (flight cancellations, strikes)
• Natural disasters or extreme weather events
• Other force majeure circumstances beyond your control

Many travel insurance policies will reimburse cancellation fees charged by tour providers when cancellation is necessary due to covered events. The Company can provide information about reputable travel insurance providers in Greece upon request, but the decision to purchase such insurance and the selection of an appropriate policy are the consumer’s responsibility.

Flexible Booking Options: Where available, the Company may offer certain tours with flexible cancellation terms, which may allow free cancellation or modification up to a certain time before the scheduled tour date (e.g., free cancellation up to 48 hours before departure). Such flexible options may be offered at a slightly higher price to reflect the increased commercial risk borne by the Company. The availability, specific terms, and pricing of flexible booking options will be clearly indicated on the Website for each tour.

Review Cancellation Policy Carefully: Before confirming your booking, you should carefully review the cancellation policy specific to the tour you have selected, including the schedule of cancellation fees that will apply if you need to cancel at various times before your tour date. The cancellation policy will be displayed prominently on the tour booking page and will be included in your booking confirmation email. You should not confirm a booking unless you fully understand and accept the cancellation terms.

If you need to cancel a confirmed booking for a tour, you must notify the Company as soon as possible and in accordance with the cancellation procedure set out in your booking confirmation.

Cancellation requests must be submitted in writing via email to: info@olviosexperience.com.

The cancellation will be effective from the date and time the Company receives your written cancellation notice during business hours (Monday to Friday, 09:00-17:00 Hellenic time, excluding public holidays). Cancellations received outside business hours will be deemed effective on the next business day.

Upon receipt of a valid cancellation notice, the Company will:

1. Send you a written confirmation of the cancellation via email within 24 hours
2. Inform you of the applicable cancellation fee in accordance with the cancellation policy communicated at the time of booking and set out in your contract
3. Process any refund due to you (the tour price minus the applicable cancellation fee minus any non-refundable third-party costs such as pre-purchased site entry tickets) within fourteen (14) calendar days of the cancellation

Refunds will be made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise in writing. The Company will not charge any additional administrative fees for processing the refund beyond the cancellation fees specified in the cancellation policy.

8.6 Modification of Tour Bookings

If you wish to modify your booking (for example, to change your tour date, select a different tour, add or remove participants, or request special accommodations), you should contact the Company as soon as possible at info@olviosexperience.com or by telephone.

The Company will make reasonable efforts to accommodate your request, subject to:

• Availability of the requested alternative tour date or tour type,
• Availability of qualified tour guides for the new date,
• Availability of entry permits and time-slot allocations at archeological sites for the new date,
• Any difference in price between the original and modified tours,
• Payment of reasonable administrative fees (if applicable and disclosed in the modification policy).

Modification requests received less than 72 hours before the scheduled tour time may be treated as cancellations subject to the applicable cancellation fees, as last-minute changes may not be operationally feasible.

The Company cannot guarantee that any modification request will be accepted, particularly during peak tourism season when archeological sites operate at full capacity and tour guide availability is limited. If a modification cannot be accommodated, your original booking will remain in effect unless you choose to cancel it in accordance with Section 8.5.

8.7 Company-Initiated Cancellations and Changes

Tour Cancellation by the Company:

The Company reserves the right to cancel a scheduled tour in the following circumstances:

• Minimum Participation Not Met: If the minimum number of participants specified for the tour is not reached by [X hours/days] before the scheduled departure time. In such cases, you will be notified immediately and offered the choice of: (a) transferring to an alternative tour date; (b) selecting a different tour of equal or greater value; or (c) receiving a full refund including any service fees.
• Force Majeure: If performance of the tour becomes impossible due to extraordinary and unforeseeable circumstances beyond the Company’s control, including but not limited to:
  • Official closure of archeological sites by the Hellenic Ministry of Culture due to conservation work, emergency repairs, safety concerns, or official state events
  • Extreme weather conditions (storms, floods, extreme heat warnings) making site visits unsafe
  • Natural disasters (earthquakes, wildfires)
  • Civil unrest, strikes, or government-mandated restrictions
  • Public health emergencies
• Unforeseen Operational Circumstances: If the scheduled licensed tour guide becomes unavailable due to sudden illness or emergency and a qualified substitute cannot be secured, or if transportation cannot be provided due to vehicle breakdown and alternative arrangements cannot be made.

In the event of cancellation due to force majeure or unforeseen operational circumstances, the Company will provide a full refund of all amounts paid within fourteen (14) days. The Company will not be liable for any consequential damages, additional expenses, or disappointed expectations arising from the cancellation, but will make reasonable efforts to assist you in finding alternative tour arrangements if desired.

Changes to Tour Itinerary:

The Company will make every reasonable effort to deliver the tour exactly as described. However, minor changes to the itinerary may occasionally be necessary due to:

• Temporary closure or restricted access to specific sections of an archeological site for conservation or safety reasons
• Changes in official visiting hours or guided tour protocols imposed by site authorities
• Traffic conditions or transportation delays affecting the timing of site visits
• Weather conditions requiring adjustments to the sequence of visits

You will be informed of any such changes as soon as the Company becomes aware of them. Minor changes (such as altering the sequence of site visits or substituting one museum gallery for another of similar significance) do not entitle you to cancel without penalty or to demand a price reduction.

Material changes to the tour (such as the cancellation of a major advertised site visit without substitute, a significant reduction in tour duration, or substitution of an unqualified guide) will entitle you to: (a) accept the modified tour at the original price; (b) transfer to an alternative tour of equivalent value; or (c) cancel the booking and receive a full refund.

8.9 Weather and Site Access Contingencies

Archeological sites in Greece are predominantly outdoor locations. While tours operate year-round, weather conditions can affect the comfort and safety of site visits.

Weather Conditions:

• Tours will proceed in light rain. Participants are advised to bring appropriate rain gear and footwear.
• In cases of extreme weather (severe storms, dangerous heat levels, or other hazardous conditions), the Company may postpone the tour to a later time on the same day, reschedule to an alternative date, or offer a full refund.
• Cancellation or rescheduling decisions will be made in consultation with site authorities and in the interest of participant safety.

Site Closures:

Archeological sites in Greece are managed by the Hellenic Ministry of Culture and Sports and may be closed without advance notice due to:

• Public holidays and cultural celebrations
• Emergency conservation work
• Safety concerns
• Official state ceremonies

In the rare event that a scheduled site is unexpectedly closed on the tour date, the Company will: (a) substitute an alternative site of comparable historical and cultural significance; (b) reschedule the tour to another mutually agreeable date at no additional cost; or (c) provide a partial refund reflecting the value of the closed site visit.

8.9 Participant Obligations and Conduct

By booking and participating in a tour, you agree to:

Punctuality: Arrive at the designated meeting point at the specified time. Tours depart punctually, and late arrivals may not be able to join the tour once it has departed. No refunds will be provided for missed tours due to late arrival.

Physical Fitness: Honestly assess your physical fitness and mobility before booking. Many archeological sites involve uneven terrain, steep steps, and extended periods of walking or standing. If you have concerns about accessibility, contact the Company before booking to discuss suitable tour options.

Respectful Conduct: Respect the cultural and historical significance of visited sites by:

• Following all rules and regulations established by site authorities
• Not touching, climbing on, or otherwise interfering with ancient monuments, artifacts, or protected structures
• Listening to and following the instructions of your tour guide and site officials
• Behaving respectfully toward other tour participants and visitors

Photography Restrictions: Comply with all photography and video recording restrictions at archeological sites and museums. Some sites prohibit flash photography, commercial filming, or the use of drones.

Prohibited Items: Do not bring prohibited items to archeological sites, including:

• Large bags or backpacks (subject to size limits set by site authorities)
• Food and beverages (except water in refillable bottles)
• Pets (except certified assistance dogs)
• Weapons or dangerous objects

Failure to comply with these obligations may result in denial of entry to sites, termination of the tour without refund, or other consequences at the discretion of the Company and site authorities.

The Company is committed to providing authentic, educational, and respectful cultural experiences that contribute to the preservation and appreciation of Greece’s extraordinary archeological and historical heritage. Our tours are designed and delivered by qualified professionals with deep knowledge of Greek history, archaeology, and culture.

We encourage all participants to approach these experiences with curiosity, respect, and an appreciation for the privilege of accessing some of humanity’s most important cultural treasures. Your participation in our tours supports the sustainable tourism practices that help preserve these sites for future generation.

9. Amendment to these Terms of Use

The Company reserves the right to amend, modify, supplement or replace these Terms of Use at any time and from time to time, unilaterally and at its sole discretion, for any of the following reasons: (a) to comply with changes in applicable Greek or European Union legislation, regulations or binding regulatory guidance; (b) to address security vulnerabilities or enhance the security and safety of the Website and its users; (c) to reflect changes in the Company’s business practices, services or operational structure; (d) to improve or optimize the functionality, features or performance of the Website; (e) to respond to technical or technological developments; or (f) for any other legitimate business or legal reason.

Amendments to these Terms of Use will become effective upon publication of the revised Terms on the Website or, where required by applicable law, upon the user’s express acceptance of the modified Terms. When material changes are made to these Terms of Use that adversely affect users’ rights or significantly increase users’ obligations, the Company will provide reasonable advance notice of such changes by one or more of the following methods: (a) prominent notice on the Website homepage; (b) notification via email to the email address the user has provided to the Company, if applicable; or (c) a pop-up notice or similar mechanism requiring the user’s acknowledgment upon their next visit to the Website.

The notice period for material changes shall be no less than thirty (30) calendar days prior to the effective date of the amended Terms, except where a shorter notice period is necessary to comply with legal or regulatory obligations, to address urgent security concerns, or where the changes are of a purely administrative or non-substantive nature that do not materially affect users’ rights.

Users are encouraged to review these Terms of Use periodically to remain informed of any changes. The date of the most recent revision will be indicated at the end of these Terms under “Current Version Effective Date.” Continued use of the Website following the publication of amended Terms, or after the expiry of the applicable notice period, constitutes the user’s acceptance of and agreement to be bound by the amended Terms.

If you do not agree with any amendment to these Terms of Use, you must immediately discontinue all use of the Website. If you are a registered user or have entered into a contractual relationship with the Company through the Website, you may have the right to terminate that relationship without penalty if you do not accept material changes to these Terms, provided you exercise such right within the applicable notice period and in accordance with any specific termination procedures communicated to you.

Nothing in this clause affects your statutory rights as a Consumer under Greek law, including your rights under Law 2251/1994 concerning unfair contract terms or unilateral modification of consumer contracts.

Effective: October 2025